‘We must learn from young Batoul’

From the battlegrounds of the Middle East come exemplary stories of courage and resolve that we must all listen to and learn from.

Batoul, a 14-year-old Palestine refugee, has known conflict and war for much of her life.

During her flight from Syria, her father and brother were killed. When I met her in Ein Al Helweh camp in Lebanon, I was moved beyond words. Despite the trauma, she was the highest performing student in her school.

In tragedy she preserved dignity and she drew energy from despair: “Education is what gives me hope,” she said.

Batoul exemplifies how deeply Palestinians value learning and developing skills, often against all odds, and how they seek to rebuild after so much has been lost.

As the World Humanitarian Summit begins in Istanbul, there are many lessons that leaders and participants can draw from Batoul’s story.

None is more important than giving a new lease of life to political action aimed at resolving armed conflicts.

Nothing will make a greater difference to Batoul and Palestinian refugees — not to mention millions of other civilians — than bringing about political solutions to end their plight.

Batoul’s experience also highlights the immense value of investing in humanity.

The summit will emphasise the importance of leaving no one behind and yet it will take very hard work to ensure that all children truly realise their right to education, even in contexts of conflict and crises.

As workers on the ground, we are all too aware of the enormity of the challenge.

UNRWA provides education to 500,000 Palestinian girls and boys in 692 schools in Gaza, the West Bank, including East Jerusalem, Jordan, Lebanon and Syria.

The story of Batoul is also the story of the specialists, teachers and school principals that stand on the front line, delivering the education she values.

I have the deepest respect for their determination and dedication. They operate in some of the most challenging environments one can imagine and we in UNRWA have lost too many colleagues in recent years: 16 in Syria since the conflict began, with 28 missing, and 11 in Gaza.

At the Istanbul summit, UNRWA is unveiling a new report whose findings are deeply disturbing.

Our study, “Schools on the front line”, reveals that 44 per cent of the UNRWA’s 692 schools across the Middle East — that is a staggering 302 — have been directly impacted by conflict and violence in the last five years.

In Syria, at least 70 per cent of 118 UNRWA schools have at some stage of the war been rendered inoperative, either because they were impacted by violence or because we have used them as centres to house the displaced.

Our report is equally bleak about the impact of conflict on UNRWA schools in the occupied Palestinian territory.

Some 83 UNRWA school buildings were damaged during the 2014 Gaza conflict.

Some 90 UNRWA school buildings were used as designated emergency shelters for almost 300,000 displaced Palestinians, including at least 150,000 children.

Six of these school buildings were struck by artillery shells or other munitions, in three cases causing deaths and injuries.

Weapons components were placed by armed groups in three other schools.

In the West Bank, UNRWA’s delivery of education services after nearly half a century of Israeli occupation has been facing increasing challenges in a context marked by Israeli security force operations, including the frequent use of tear gas, student delays at checkpoints and school closures.

This has been exacerbated by the upsurge in violence since last October.

I join the UN secretary general in condemning attacks on all civilians.

As for Lebanon, periodic outbreaks of violence have forced 36 UNRWA schools to suspend classes for up to a week at a time on different occasions.

Over 50 per cent of all our schools in the country have been impacted at one time or another.

Yet, we remain undaunted.

During my trip to Syria 10 days ago, I met students coming out from the devastated landscape of Yarmouk to take their national exams.

I also visited a school we are rebuilding in the scarred neighbourhood of Sayyeda Zeinab.

In ways very similar to Batoul’s, we simply never give up.

In Syria, we are still able to offer daily classes to some 45,000 students, many of whom achieve results above the national average.

Through our innovative “education in emergency” programme, we deliver classes to over 50,000 children in Syria, Lebanon and Jordan, through “UNRWA TV” broadcasts and interactive distance learning modules.

In Gaza, the majority of our schools for a quarter of a million children reopened within weeks of the 2014 war ending. And as in Jordan, Lebanon, Syria and the West Bank, hundreds of specifically trained psychosocial counsellors work with deeply traumatised children to recover and move on with their lives.

At the summit, we will highlight UNRWA’s major investment in dignity, human development and a measure of stability for Palestine refugees, who represent 40 per cent of those in the world’s protracted refugee situations.

Development action and emergency aid, which are expected to be a big theme at the summit, live side-by-side under one roof at the UNRWA.

Our teachers become shelter managers during times of crisis and later return to being teachers.

Combining relief, social services, healthcare and education allows UNRWA to look at young Batoul not only as a victim of injustice and violence, but also as an actor of her own destiny, with a contribution to make in life.

At the summit, we will join initiatives such as the “Grand bargain” on humanitarian financing between donors and humanitarian organisations in a collective effort to work together more efficiently and effectively, and deepen the resource base for humanitarian action including for Palestine refugees.

The necessary means need to be mobilised to preserve and improve our investment in education for hundreds of thousands of Palestinian refugee children. It is their future and their humanity that is at stake and, as the UN secretary general’s report reminds us, there is but “one humanity”.

Batoul has shown the courage to act. We must act equally decisively to help her and hundreds of thousands of UNRWA students realise the dreams they are working so hard to keep alive.

The writer is the UNRWA’s commissioner general. He contributed this article to The Jordan Times.