Business Club

Luminus University Technical College has announced that it will be providing all its students with free high-speed Internet bundles to ensure maintaining the quality of the remote virtual educational process during the lockdown.

Luminus made it very clear how it puts welfare of its students as a priority by providing the necessary tools for those who do not own them, so that they can continue attending their lectures without an interruption.

In the words of heed that he expressed, Mr. Ibrahim Al Safadi, The CEO of Luminus Technical University College, said that Luminus is considered one of the first educational institutions to believe in the vital role of technology in the educational process.

Driven by this belief, we began to invest advanced learning technologies to develop a robust infrastructure three years back, in attempt to activate the “Virtual College project”, and this has helped us to cope swiflty with the unprecedent circumstances, and be able to switch to virtual education overnight. It is also worth mentioning, that  our entire academic staff have been professionally trained on how to deliver education  virtually according the highest global standards. He added.

This was forward-looking and believing of the importance of keeping up with the fast-evolving technologies and integrating them within our teaching approaches, which enabled Luminus to start the remote virtual learning process, originally scheduled to start in 2021, overnight, and in response to the COVID-19 outbreak, which helped to mitigate any adverse effects the current crisis might reflect on the course of the students’ educational process.

Orange Jordan obtained the certificate of the Customer Operations Performance Centre’s (COPC), the world’s first institution that is specialised in licensing, operating and monitoring performance of customer service centres.

The company received the certificate after changing customer service culture, becoming the first company that applies the standards of this international certificate in the Kingdom.

Orange Jordan’s CEO, Thierry Marigny, said this international recognition is the fruit of three years of work on developing and enhancing employees’ skills to serve customers and meet their needs, noting that the certificate was attained by the achievements and innovations of customer service specialists. This certificate represents a significant criterion in evaluating advanced programmes and technologies that contribute to achieving significant progress in the field of customer experience management and efficiency, he added. He noted that this prestigious certificate, sought not only by the telecommunication sector, but also companies in general, encourages Orange Jordan to remain dedicated to excellence and committed to applying best practices in this field in the local market, especially as an Orange Group subsidiary.

Orange is one of the largest telecom companies in the world that provides the latest services to customers everywhere. Since the company considers technological developments and customers’ changing needs, it has adopted a new approach to serve its customers, Marigny said, noting that Orange Jordan constantly enhances its tools to go along with the sector’s progress and the increasing use of technology. Chief consumer market officer, Naila Al Dawoud said that the company’s strategy focuses on providing outstanding services to its users to cater to their interests in light of Orange’s global strategy.

The company received this recognition after the employees passed the international institution’s exam and training, she said, ensuring that the company’s dedicated teams provide excellent services in accordance with the highest international performance standards through all outlets.

BCI Mobile has launched the “Lucky Ball” campaign which seeks to reward customers for their loyalty and for buying the latest Samsung smartphones.

The instant prize campaign runs from February 13th for a month, throughout BCI’s network of showrooms in Jordan; allowing customers with every purchase of JD200 and above to drop the “Lucky Ball” on the Wall of Fortune and win instant gift vouchers.

“At BCI Mobile, we appreciate our customer’s loyalty and trust in our products and services, and we continuously aim to create unique campaigns such as this to nurture this loyalty and show our appreciation,” said Fadi Baransi, BCI Mobile CEO.

AMMAN — In line with its expansion strategy in Jordan, and aiming to offer the latest mobile technologies and services for consumers, BCI Group; Samsung’s first and authorised dealer in Jordan inaugurated two new selling points in Al Karak and Irbid governorates.

The newly inaugurated showrooms in Al Karak and Irbid City Centre offer BCI Group’s customers its prominent after sales services in addition to the latest mobile technologies and products. BCI group also extends its service to the southern region of Jordan in its newly renovated showroom in Aqaba, offering mobile phones at competitive prices due to tax exemption in Aqaba Free Zone.

Fadi Baransi, CEO of BCI Mobile commented on the group’s expansion by saying: “The new points of sales come in line with our long term commitment to investment and expansion plans, which indicates the success we have witnessed in the Kingdom over the past ten years in the Jordanian market". "Our comprehensive experience in the market contributes to reaffirming our foundation as one of the fastest growing and leading companies in mobile technologies followed by exceptional after-sales services, and highly qualified maintenance staff to meet the consumers’ needs", he added.

BCI supported the "Shop and Win" marketing campaign organised by Irbid City Centre, by offering mobile devices as a monthly award throughout the year 2020.

In recognition of its commitment towards promoting service excellence and improving customer experience, Queen Alia International Airport was awarded Level 1 of the Airports Council International (ACI) Airport Customer Experience Accreditation.

The first-of-its-kind programme was developed specifically for the aviation sector early last year to offer a common definition and framework for customer experience management.

The multilevel Airport Customer Experience Accreditation — part of ACI’s globally-established Airport Service Quality (ASQ) programme — guides airports in identifying short- and long-term practices and approaches that ultimately ensure enhanced customer satisfaction.

Complementing the existing ASQ surveys, the Airport Customer Experience Accreditation serves as a new quality management standard that assesses the process of managing the customer experience, as opposed to its outcomes. “Customer experience and satisfaction are directly correlated.

This fact is more relevant today than ever before within the airport industry, which is why we continuously strive to meet the practical expectations of our passengers,” commented Airport International Group CEO, Nicolas Claude. 

Joramco, the Amman based MRO and the engineering arm of Dubai Aerospace Enterprise (DAE), has brought exciting news and an amazing opportunity to Jordanian students interested in aircraft maintenance with the introduction of the Joramco Academy scholarship.

The scholarship has been made possible, thanks to the Dubai Aerospace Enterprise which has invested over $15 Million in the last 2 years to grow the business into a multimillion dollar profitable success story across the globe, becoming the Middle East’s largest independent MRO. In recognition of the success, DAE is supporting the CEO initiative, as part of its CSR activities, to give back to the community through the scholarship which will provide opportunities in line with the vision of His Majesty King Abdullah to support the youth and create jobs through vocational training opportunities.

The youth of Jordan are facing high unemployment rates, with last year’s figure reaching 19 per cent according to a Department of Statistics report. In this time of uncertainty, Joramco is proud to offer their scholarship which will cover the full cost of the aircraft maintenance training programme for 25 selected students and guarantee employment with Joramco.

Fine Hygienic Holding (FHH), one of the world’s leading Wellness Groups and manufacturer of hygienic paper products, will begin evaluating strategic locations for the establishment of a sixth paper mill.

The group, which earned the well-deserved award, “Sterilised Brand of the Decade” earlier this year, has been moving from strength to strength and continues to see rapid business expansion. Regarding the project, CEO of Fine Hygienic Holding, James Michael Lafferty has stated, “We are completely sold out of papermaking capacity; and, our branded business is growing in strong double-digits.

We must keep an eye towards the future, and given lead-times for paper mills to be fully commissioned, to be prudent we must begin now.” Fine currently has 5 paper mills, located throughout the MENA region, operating at full capacity, with a total annual production of over 170,000 tonnes.

In a calculated move, the group is undertaking site evaluations at four main production sites in Jordan, Egypt, KSA and the UAE. Lafferty explained that each of the group’s sites present unique advantages and challenges.

He assured that “we will approach this investigation in a disciplined and rigorous manner and make the right strategic choice for FHH. We are preparing to seek proposals from several proven suppliers to begin the feasibility study and cost estimates”. 

Jordan Association of Management Accountants (JAMA) celebrated the tenth anniversary of its founding in Jordan, as a professional platform and a non-profit association, that aims to  effectively revolutionise and improve the managerial accountants professional skills in Jordan through a set of activities and programmes related to the latest developments in accounting international standards The celebration, held recently during the annual meeting of JAMA, was attended by members, students, academics, holders of the “Certified Management Accountant” certificate and distinguished guests from the related field.

The association highlighted the previous year’s achievements and its 2020 plan. The future plan will include events and initiatives that will be implemented to upturn the profession of accounting and accountants in Jordan.

Nasim Qarmash, president of JAMA, welcomed the guests and expressed his pride in the association’s accomplishments over the past decade, saying: “I am very proud to witness the association's growth over the past decade and what it has become since the beginning of its Journey in 2010 with only 14 members, as the number reached 1000 distinguished members at the beginning of this new year; aspiring to enhance their accounting role and career in their institutions effectively."

As part of its ongoing efforts to provide a highly reliable business environment and distinguished work system, Umniah has obtained the ISO 22301:2012 certification, the international standard for a controlled business continuity management system, after ensuring that it had fully complied with the procedures followed in this field.

The ISO 22301:2012 certification is an international framework that helps businesses identify potential threats to critical functions and design an effective business continuity management plan. Umniah has successfully implemented the requirements of this certification that aim to protect, reduce the likelihood of occurrence, prepare for, respond to and recover from disruptive incidents when they arise, enabling the company to respond effectively and promptly to any potential threats while providing a high level of services to its shareholders.

Umniah CEO Ziad Shatara stressed the importance of obtaining the certification as a step towards following and implementing the highest international standards in business operations management, enabling Umniah to continually meet the needs and aspirations of its customers on the one hand, and keep pace with the ever-changing business environment on the other hand.