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'404 complaints filed over public services in Q4 of 2015'

By JT - Feb 03,2016 - Last updated at Feb 03,2016

AMMAN — The Ministry of Public Sector Development on Tuesday said it received 404 complaints against the quality of services offered by 42 government institutions during the last quarter of 2015.

In a statement e-mailed to The Jordan Times, the ministry said the report showcasing the complaints has been referred to Prime Minister Abdullah Ensour.

Minister of Public Sector Development Khleef Al Khawaldeh said nearly 60 per cent of the complaints were regarding the level of services provided by the health, municipal affairs and education ministries; the Greater Amman Municipality; the Social Security Corporation; the Jordan Water Company (Miyahuna); and the Energy and Minerals Regulatory Commission.

Khawaldeh added that the report aims to address shortcomings affecting the quality of services, enhance accountability and evaluate the performance of public sector agencies.

The minister said 52 per cent of the complaints were made by Amman residents, followed by Irbid (9 per cent) and Zarqa
(8 per cent).

Most of the complaints in the
October-December period were related to unpaved roads, garbage accumulation, water supply disruptions, damage to water networks, holes on streets, blocked manholes and the need to build fortifying walls, according to Khawaldeh.


The public can call the specialised unit that receives feedback on 06/5008080 to lodge their complaints against government agencies, or fill an online form on the ministry's website:, the statement said.

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